Customer Service

  • Shipping & Delivery

    Shipping Europe

    Lestere - Preloved - EU tries to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver your parcel within 3 to 5 days to an address in one of the following 14 countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden and UK. Your first delivery will be at your home address within your country of residence.

    Delivery details

    Before you place an order, you will be informed of the expected delivery details. Once you have placed your order, if you have supplied us with your e-mail address, you will receive an e-mail confirmation with your expected delivery details.

    Delivery charges

    The charge for each delivery method is clearly mentioned during the check-out process. For your shipment to one of the above mentioned 14 countries see the delivery charges during the check-out process.

  • Privacy & Security

    Les TeRe - Preloved - EU is committed to ensure that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Look for more details at our Privacy Policy.

  • Withdrawal & Returns

    You may cancel or return your order from the date you place the order until 14 days after receipt of the ordered items. If you wish to cancel or return your order, please provide us with notice in writing either by post or via e-mail to within the 14 day period. After this you have another 14 day period to return the items to us. We will provide a refund as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items. Les TeRe - Preloved - EU guarantees a full refund of the returned items, provided that all items are returned in the same condition they were in upon your receipt.

  • Ordering

    Once you have placed your order, if you have supplied us with your e-mail address, you will receive an e-mail confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity.

  • Payment

    You can pay for your items in various ways. You can enter your payment details at the time you place your order using a valid debit card or credit card (VISA or MasterCard).

  • Viewing Orders

    You are able to track your orders via your account at

  • Updating Account Information

    You are able to update your account information at

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